FAQ

What are your hours?

Monday CLOSED
Tuesday – Thursday 11am – 7pm
Friday & Saturday 11am – 9pm
Sunday 11am – 7pm

Walk-ins are welcome but the best way to book an appointment is online or email. Please notify us ahead of time if you’re wanting to book for two people or more at the same time to avoid any disappointment.

What is your cancellation policy?
We require 24 hour notice to cancel or reschedule your appointment. Any changes with less than 24 hour notice are subject to a cancellation fee of $20. We value your business and ask that you respect potential customers and our staff.

If you are late to your appointment please give us a call as soon as you can. If you are late more than 15 minutes and have not called we will need to give your spot to a walk-in customer.

Do you have parking?

We have FREE underground parking located in the Hudson Mews for up to 2 hours. No validation required.

What do you do with the information you collect?

Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could influence the products or services we can offer you. It is important that the health information you provide is complete and accurate. This information is confidential and we will never share it with anyone other than our internal staff.

It is your discretion how much contact information you choose to leave. Please note that we do send occasional special offers through mail and e-mail.

What should I wear for a treatment?

Feel free to wear whatever you like. We have comfortable clothes and slippers for you to change into, as well as storage for any of your belongings. However, if you would prefer not to change for a Thai massage or reflexology session, please wear loose fitting, comfortable clothing.

Can I purchase gift certificates?

Of course! We also have special spa packages available. Please call us for more information.

Do you do any esthetic treatments?

We are a health-oriented spa and do not provide any esthetic treatments such as manicures or facials. We can happily recommend our friends at other businesses that do!

Are your practitioners all RMT’s?

While we are not an RMT clinic-based model, all of our practitioners have had extensive and diverse training prior to working with us, and have also been trained under our 9 Elements Training Program.

Can I use my insurance for your treatments?

Due to the unique nature of our services and the fact that we are not a clinic, we do not offer insurable treatments at the moment. We have set a price range that we feel is comfortable for most people without insurance and have not factored in profit from potential insurance claims in our pricing.

What forms of payment do you accept?

We accept almost all forms of payment including cash, Interac/debit, Visa, Mastercard, Discover, UnionPay, and American Express. Tips in cash for our practitioners is preferred.

Are you hiring?

If you are interested in working for us, please send a cover letter and resume to info@9elementsspa.com and we will get back to you if we have any availability/suitability.